You need to understand what level of customer care your customers want, so most of all you need to listen.I often come across small business, where customer complaints are causing stress and sometimes even anger.... You should get your staff to understand your customer service agenda fully, so they can do things professionally, courteously and promptly.If you don't have a customer service agenda, your customers may have a agenda, to go and buy somewhere else.
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[Source: THE SMALL BUSINESS BLOG]
