All these personal traits are important, but not as important as EQ - emotional intelligence - which means people who have natural warmth, are optimistic and can empathize with the plight of other people.Who would you rather deal with, someone who seems cold and distant, or someone who understands your problems and can suggest solutions or ideas on a services/product level, but also on a more emotional and beneficial level.... So when you hire, ask about faults, ask about being told off for getting something wrong, ask how they felt when someone else got told off at work?
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[Source: THE SMALL BUSINESS BLOG]
