You worked hard to get to a profitable position in your business and believe it is time to relax - all is well, and than "bang".A few years back I helped a business that used to be successful for a number of years and made good money.... Nobody had paid attention to the customers for all the time since the owner had left.The moral here is to make sure you hand the business over to people who understand that customer care is more important than a great product.
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[Source: THE SMALL BUSINESS BLOG]
